Terms of Service & End User License Agreement

Last updated: July 8, 2026

This Terms of Service and End User License Agreement (“Agreement”) is a binding agreement between you (and, if applicable, the organization you represent) and TitanLink (“TitanLink,” “we,” “us,” or “our”) governing your access to and use of TitanLink’s fulfillment management platform, including our website, web application, desktop application, and related services (collectively, the “Service”). By creating an account, installing our desktop application, or otherwise accessing the Service, you accept and agree to be bound by this Agreement. If you do not agree, do not use the Service.

1. The Service

TitanLink is a fulfillment management platform that helps businesses manage inventory, orders, warehouses, shipping, purchasing, and related operations, and that can connect to third-party platforms such as Shopify, Amazon, QuickBooks Online, and EasyPost to synchronize business data.

2. License Grant

Subject to your compliance with this Agreement, TitanLink grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service, including our desktop application, for your organization’s internal business purposes. This is a license to use the Service, not a transfer of ownership, and you may not:

  • Copy, modify, or create derivative works of the Service or its software
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except where prohibited by applicable law
  • Resell, sublicense, rent, or lease access to the Service to any third party without our written consent
  • Remove or obscure any proprietary notices on the Service
  • Use the Service to build a competing product or service

3. Accounts and Organizations

To use the Service, you must create an account and, in most cases, belong to an organization. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security and confidentiality of your login credentials
  • Be responsible for all activity that occurs under your account
  • Notify us promptly of any unauthorized use of your account

If you create or administer an organization, you are responsible for the users you invite and the permissions you grant them within your organization.

4. Third-Party Integrations and Services

The Service allows you to connect third-party platforms, including Shopify, Amazon, QuickBooks Online, and EasyPost, to synchronize orders, inventory, accounting records, and shipping data. Your use of any connected platform is subject to that platform’s own terms of service and privacy policy, and you are responsible for maintaining a valid, authorized account with each platform you connect. TitanLink is not responsible for the availability, accuracy, or conduct of third-party platforms, or for changes those platforms make to their services or APIs.

Intuit and QuickBooks are registered trademarks of Intuit Inc., used with permission. TitanLink’s integration with QuickBooks Online is provided by TitanLink as an independent third-party application and is not endorsed by or affiliated with Intuit Inc.

5. Your Data

As between you and TitanLink, you and your organization retain all rights to the business data you submit to, or synchronize through, the Service (“Customer Data”). You grant TitanLink a limited license to access, host, process, and transmit Customer Data solely as necessary to provide, maintain, and support the Service. Our collection and use of personal information is described in our Privacy Policy.

6. Subscription Plans and Fees

Certain features of the Service may require a paid subscription plan. Where applicable, fees, billing frequency, and plan features will be presented to you at the time of purchase or in a separate order form. Except as required by law or as otherwise stated at the time of purchase, fees are non-refundable. We may change our pricing on a going-forward basis with reasonable notice.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Transmit malicious code, or attempt to gain unauthorized access to the Service or other users’ data
  • Interfere with or disrupt the integrity or performance of the Service
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Access or use another organization’s data without authorization

8. Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding Customer Data), is owned by TitanLink or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted in this Agreement, no rights are transferred to you.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any third-party integration will remain available or function in any particular way.

10. Limitation of Liability

To the maximum extent permitted by law, TitanLink will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of, or inability to use, the Service, even if advised of the possibility of such damages. Our total liability arising out of this Agreement will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold TitanLink harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your Customer Data, or your violation of this Agreement or applicable law.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated this Agreement, or as needed to protect the Service or other users. Upon termination, your right to use the Service will immediately cease, and we will handle Customer Data as described in our Privacy Policy.

13. Governing Law

This Agreement is governed by the laws of the State of California, United States, without regard to its conflict of laws principles, unless otherwise required by applicable law.

14. Changes to This Agreement

We may modify this Agreement from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Agreement.

15. Contact Information

If you have any questions about this Agreement, contact us at hello@titanlink.io or through our contact page.